Refund policy
Refund & Returns Policy – Isobel Studios
At Isobel Studios, each item is made to order and carefully personalised just for you. Due to the bespoke nature of our products, we are unable to accept returns or offer refunds for change of mind.
No Returns or Exchanges
As all items are custom-made, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days of delivery at isobelstudios@gmail.com, including:
- Your order number
- Clear photos of the item and packaging
We will review the issue and, if approved, offer a replacement or appropriate resolution.
Incorrect Personalisation
Please ensure all personalisation details are entered correctly at checkout. Isobel Studios is not responsible for errors submitted by the customer (e.g. spelling mistakes, incorrect dates, etc.).
Order Changes
We are unable to make changes once your order has entered production. If you need to amend your order, please contact us as soon as possible and we will do our best to assist before production begins.
Contact Us
For any questions regarding your order, please reach out to us at:
isobelstudios@gmail.com